Kenyatta National Hospital Paybill

Official Paybill Available
Kenyatta National Hospital Paybill
Organization: e-Citizen

Pay Kenyatta National Hospital bills via M-PESA paybill

Paybill Number
222222
Registered Name
e-Citizen
Owner / Provider
e-Citizen
Account Guidance
Your patient number
Shared Paybill Note
1

The M-Pesa paybill number for e-Citizen is 222222. Use this number when paying e-Citizen through Lipa na M-Pesa Pay Bill, and confirm the recipient name before entering your PIN.

For the account number or reference field, use: Your patient number. If your bill, invoice, app, or SMS shows a different reference, confirm with e-Citizen before submitting the payment.

How to pay e-Citizen via mpesa

  1. Select Lipa na M-Pesa

    Select Lipa na M-Pesa, then select Pay Bill from the M-Pesa menu on your phone.

  2. Enter the business number

    Enter 222222 as the Business Number.

  3. Enter the account number

    Enter Your patient number as the Account Number.

  4. Enter amount

    Enter the amount you wish to pay.

  5. Confirm payment

    Enter your M-Pesa PIN and confirm the transaction.

  6. Save confirmation

    You will receive a confirmation SMS from M-Pesa and e-Citizen.
e-Citizen alternative payment methods
M-Pesa App222222Open the M-Pesa app, choose Pay Bill, enter 222222 as the business number, then add the account or reference details shown on your bill.
USSD (*334#)*334#Dial *334#, select Lipa na M-Pesa, choose Pay Bill, enter 222222 as the business number, and follow the prompts.
e-Citizen mpesa payment problems and fixes
Why does M-Pesa say "Invalid account number"?The account number entered does not match e-Citizen records.
Fix: Re-enter the account number exactly as shown on your bill or SMS. Remove spaces, dashes, or symbols, and contact e-Citizen support if the issue persists.
I paid but did not receive a confirmation SMS. What should I do?The payment may be successful, but the confirmation message from e-Citizen is delayed.
Fix: Wait 5-10 minutes, check your M-Pesa transaction messages via *334#, and contact support with your transaction ID if needed.
My payment was deducted but not reflected. What next?Money was deducted from M-Pesa, but e-Citizen has not updated your status yet.
Fix: Keep your M-Pesa confirmation message as proof. Wait up to 24 hours for automatic reconciliation, then contact e-Citizen support if it is still not reflected.
Can I reverse a wrong payment to e-Citizen paybill number?You may have sent money to the wrong account number or paybill number.
Fix: Contact e-Citizen immediately with your M-Pesa transaction reference number. Do not retry the payment until support confirms what to do next.
e-Citizen payment and paybill FAQs
What is the paybill number for e-Citizen?
The M-Pesa paybill number for e-Citizen is 222222.
What should I use as the account number?
Your patient number
How do I pay e-Citizen via M-Pesa?
Open M-Pesa, choose Lipa na M-Pesa, select Pay Bill, enter 222222 as the business number, enter your account number, amount, and PIN, then confirm.
Who do I contact for support regarding e-Citizen?
Contact e-Citizen support using 0709854000, 0730643000.
e-Citizen payment details
Organization Name
Organization Namee-Citizen
Shared Paybill Notes1
Payment StatusHas Paybill
e-Citizen contacts and payment support
Phone Number
0709854000, 0730643000
Email Address
knhadmin@knh.or.ke
Website URL
https://www.knh.or.ke
Social Accounts